If your promo code won’t apply or you get an error message, check whether the following applies to you:
- You’ve already used the code. Most of our promo codes can only be used once, so if you’ve ever used the code in the past then it won’t work again.
- The items aren’t eligible. Check the terms and conditions of the code, and make sure the items in your bag aren’t excluded items.
- The code has been entered incorrectly. Make sure you've entered the code exactly as it appears, including dashes or special characters (capitalization doesn't matter).
- The code has expired. Check the expiration date of the code, as some of them run for a limited time. Once they expire, they can't be reissued.
If the problem doesn't involve any of the above issues and you're still having trouble applying your discount code, please contact our customer service team and we'll look into the issue for you.