General

PROMOTIONS

• CAN DISCOUNT CODES BE USED WHEN PURCHASING GIFT CARDS?
• FREE GIFT GUIDELINES
• WHY CAN'T I USE MULTIPLE DISCOUNT CODES?
• WHY ISN'T MY DISCOUNT CODE WORKING ON CERTAIN ITEMS?

ORDERS

• WHY HAVEN'T I HEARD BACK FROM CUSTOMER SERVICE?
• DO YOU OFFER A DISCOUNT TO MILITARY AND FIRST RESPONDERS?
• HOW DO I CHANGE OR CANCEL MY ORDER?
• WHAT’S MY ORDER STATUS?
• WHY ISN'T MY PROMO CODE WORKING?

SHIPPING

• WHY DOES MY PACKAGE REQUIRE A SIGNATURE FOR DELIVERY?
• WHERE DO YOU SHIP?
• HOW LONG SHOULD MY ORDER TAKE TO ARRIVE?
• MY TRACKING INFORMATION SHOWS AS DELIVERED BUT I DON'T HAVE THE PACKAGE. WHAT SHOULD I DO?

RETURNS

• CAN I MAKE MY EXCHANGE OR RETURN IN PERSON?
• How to Process a Return

PRODUCT

• Fairfax Collection : Before your first wear
• DO YOU HAVE A KID'S SIZE CHART AVAILABLE?
• DO YOU HAVE A WOMEN'S SIZE CHART AVAILABLE?
• CAN I SWIM IN THE SHORTS?
• WHAT IS THE DIFFERENCE BETWEEN THE HAWTHORNE AND HAWTHORNE TECH HOODIES?
• WHICH LEGENDS SHIRT IS RIGHT FOR ME?

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